FAQ / Contact VETgirl

Frequently Asked Questions

Are the RACE CE credits for veterinarians, technicians, or both?

Our online veterinary CE is RACE-approved for both veterinarians and veterinary technicians. While VETgirl content is primarily geared towards veterinarians, many technicians find the content educational and helpful to improve their understanding and daily practice. Please contact us at info@vetgirlontherun.com for specifics on any of the educational material.

What is RACE?

Registry of Approved Continuing Education (RACE) is a program provided by the American Association of Veterinary State Boards (AAVSB). VETgirl is an approved provider of RACE and NY State CE. Every state board has the right to modify their RACE acceptance and for this reason we recommend you check with your state board regarding RACE requirements. Certain states only allow a percentage of CE as passive CE; when in doubt, check with your state board for further information. Click here to find contact information for all AAVSB-member regulatory agencies. Please contact RACE (race@aavsb.org) should you have any comments or concerns.

I am having trouble viewing/printing my CE certificate.

Your certificate is saved in your profile. To view and print it, log in with your personal account.  Under the Membership menu bar, subcategory My Account, there will be a link for “My Quizzes.” You can access and print them out here.

Please ensure you have the latest version of Adobe Acrobat installed on your computer. Adobe Acrobat is free and available for Mac, Windows and Linux at http://get.adobe.com/reader.

How do I get my webinar CE certificate?

There are 2 types of webinar certificates depending on how the webinar is viewed.  If the online veterinary CE webinar is viewed live (the original broadcast), it will be regarded as active CE credit.  The CE certificate for active participation will be emailed to the participant within 48 hours of the webinar. Like attending a live in a classroom setting, where your CE certificate would be given to you following the lecture as you leave the classroom, VETgirl emails the CE certificates to you 48 hours following the completion of the webinar. These are not stored or saved on the server.

For VETgirl ELITE subscribers, you have the freedom to  view the recorded webinar at your convenience.  If a recorded webinar is viewed, this will be classified as passive CE.  A quiz will be required for CE credit for passive webinar credits.  Similar to podcast certificates, following successful quiz completion, the CE certificate will be found in your membership account.  Each state may have a different number of credits allowed via active or passive interaction.  Please contact your state board to review specific credit requirements.

How do I exchange my individual podcast CE certificates for an official RACE CE Certificate?

When a podcast quiz is completed, an individual podcast certificate will be placed in your personal account. Individual podcast quiz certificates are not exchangeable for RACE CE credit, as they only are 5 minutes long (on average). What does this mean to you? It means you have to listen to at least 6 podcasts and complete the quizzes successfully in order to qualify for 0.5 hours of CE. The maximum number of CE credits that you can obtain per year is 4 hours (by listening to all 50 podcasts).

Once you have achieved all these individual podcasts, contact us at podcasts@vetgirlontherun.com so we can send you a CE certificate for the appropriate number of hours (e.g., 4 hours for 50 podcasts).

VETgirl's material meets the requirements for continuing education credit in jurisdictions which recognize AAVSB RACE approval and a minimum of 6 podcast quizzes need to be successfully completed to qualify for 0.5 hours of RACE CE and NY State CE.

I’d like to upgrade my free trial to an ELITE subscription. How do I do this?

Click HERE to upgrade your trial subscription to a VETgirl ELITE subscription.

Does my subscription auto-renew? How do I stop that?

Our continuous service program takes all the hassle out of renewing your subscription. It avoids service interruption by automatically renewing your subscription at the best available rate. Your renewal will guarantee uninterrupted service until the new expiration date of your renewed subscription.

If you paid via PayPal, your account auto-renews one year from the date you purchased your subscription. For example, if you purchased your subscription on 7/15/2016, your subscription will renew on 7/15/2017.

As VETgirl does not have access to your sensitive information, we can not cancel your automatic renewal. If you do not want it to auto-new, log into your personal PayPal account and turn off the auto-renewal!

In order to consistently deliver innovative, high quality RACE-approved continuing education, once your automatic renewal is complete, we are unable to issue a refund in the middle of a billing cycle.

Need more information regarding membership cancellation, please click here.

My whole clinic wants to sign up. Do you guys provide a clinic discount?

Yes!  Please contact our customer support team to discuss group discounts: support@vetgirlontherun.com

I am having problems viewing recorded webinars or listening to podcasts, can you help?

While this is an uncommon issue, typically when we encounter this it is fairly easy to fix.

Most often it is a personal computer / phone software related issue.

There are many web browsers on the market, including Internet Explorer, Firefox, Safari, and Chrome. Even within each browser, there are different versions, all supporting different things in different ways.

With that in mind, the first recommendation is to make sure all of your software is updated and upgraded to the latest version as VETgirl is constantly making sure we are compatible with the most up to date software out there. At times, older versions do not have backwards compatibility and we can see issues there.

Although there are many browsers out there, VETgirl uses Google Chrome as it seems to have the fewest bugs.

Regarding the actual player format, VETgirl has done what many companies have - moved away from Adobe Flash and moved towards HTML5, for both our video format and our podcast format.

You can use this link HERE to test your browser's HTML5 compatibility.

Typically the issue is easily resolved by upgrading / changing your browser on your mobile device or computer.

Any questions - let us know!

How do I get CE credit for webinars? Am I logging on correctly?

To make certain your device is webinar compatible, please check out this link HERE to test your individual device. For additional webinar FAQ information, CLICK HERE.

How do I download the podcasts to my mobile device OR laptop/desktop computer?

VETgirl members can download the podcasts to their mobile device, desktop, or laptop computer by clicking on this link HERE for instructions. If you are not a VETgirl member but would like to download the sample podcasts to your device, please click HERE. We have created an instructional video that you can watch HERE.

I am having problems with my webinar video playback, fuzzy, choppy, etc?

Since we updated our video server (7/1/15), we have seen an amazing improvement in video playback. In many cases, video issues are based on the individual user's device (i.e. laptop, mobile, etc) or their internet speed. If you are having issues with choppy video, try letting the video buffer before you view it. Make sure to close other browser tabs and windows. This can make a huge difference! Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Switch to another browser to see if that helps. If the video looks fuzzy, make sure in the lower right corner of the video, the "HD" button is checked and blue. Other common video issues are discussed HERE.

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Can I share my VETgirl account with my hospital or colleague?

VETgirl accounts are licensed to individual veterinarians, not to hospitals, a shared email account, or general location. Sharing VETgirl accounts is against the terms of service and subject to account removal without refund. Besides...why would you want someone to take your CE material and access and have access to your personal information? If you have several members of your hospital that would like to sign up, email membership@vetgirlontherun.com to see if a hospital discount can be applied!

Where can I learn more about VETgirl TEAM memberships?

VETgirl TEAM membership information can be found HERE! VETgirl TEAM memberships allow veterinarian or veterinary technician team members in your clinic to get 40+ hours of RACE-approved, online veterinary continuing education a year at a discounted price as compared to individual memberships. Sharing VETgirl accounts is against the terms of service and subject to account removal without refund. Besides...why would you want someone to take your CE material and access and have access to your personal information? If you create a TEAM membership and would like to add additional members, please let us know! Once purchased TEAM spots are taken, you can not “replace” them with another member. You can remove them, but not replace them once you hit your yearly limit. The reason this is the policy - that prevents a hospital from having a member get their CE for the year…then swapping them (for free) for someone who needs CE. When a new TEAM member is added to the discounted, TEAM membership plan, their membership will expire the same time as previous TEAM members to keep everyone learning on-the-run together!

Where can I find a receipt of my membership purchase?

If you paid through PayPal, when your payment through PayPal was made, an email was sent to your registered email address with a transaction receipt. If previously created a PayPal account, that information can be access via your PayPal account. VETgirl does NOT keep sensitive personal financial information on file for your protection. If you do not have a PayPal account, the transaction ID in your PayPal receipt can be used to create a PayPal account. If you no longer have the email receipt, you can contact us to resend the email receipt. If you paid for your membership via the Square payment platform, similarly, when the payment was made, an email was sent to your registered email address with a receipt. If you no longer have the email receipt, you can contact us to resend the email receipt.

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