Are the RACE CE credits for veterinarians, technicians, or both?
I am having trouble viewing/printing my CE certificate.
Your certificate is saved in your profile. To view and print it, log in with your personal account. Under the Membership menu bar, subcategory My Account, there will be a link for “My Quizzes.” You can access and print them out here.
Please ensure you have the latest version of Adobe Acrobat installed on your computer. Adobe Acrobat is free and available for Mac, Windows and Linux at http://get.adobe.com/reader.
How do I get my webinar CE certificate?
For VETgirl ELITE subscribers, you have the freedom to view the recorded webinar at your convenience. If a recorded webinar is viewed, this will be classified as passive CE. A quiz will be required for CE credit for passive webinar credits. Similar to podcast certificates, following successful quiz completion, the CE certificate will be found in your membership account. Each state may have a different number of credits allowed via active or passive interaction. Please contact your state board to review specific credit requirements.
How do I exchange my individual podcast CE certificates for an official RACE CE Certificate?
Once you have achieved all these individual podcasts, contact us at firstname.lastname@example.org so we can send you a CE certificate for the appropriate number of hours (e.g., 4 hours for 50 podcasts).
VETgirl's material meets the requirements for continuing education credit in jurisdictions which recognize AAVSB RACE approval and a minimum of 6 podcast quizzes need to be successfully completed to qualify for 0.5 hours of RACE CE and NY State CE.
I’d like to upgrade my free trial to an ELITE subscription. How do I do this?
Does my subscription auto-renew? How do I stop that?
Your account auto-renews one year from the date you purchased your subscription. For example, if you purchased your subscription on 7/15/2013, your subscription will renew on 7/15/2014.
Don't want it to auto-new? No problem! Just go to your PayPal account, log on, and turn off the auto-renewal! Here's a great article on how to cancel the auto-renew and it walks you through the steps (with screen shots too!)
Still not loving it? If you would like to cancel your VETgirl account completely and unsubscribe, please click here.
My whole clinic wants to sign up. Do you guys provide a clinic discount?
Yes! Please contact our customer support team to discuss group discounts: email@example.com
I am having problems viewing recorded webinars or listening to podcasts, can you help?
While this is an uncommon issue, typically when we encounter this it is fairly easy to fix.
Most often it is a personal computer / phone software related issue.
There are many web browsers on the market, including Internet Explorer, Firefox, Safari, and Chrome. Even within each browser, there are different versions, all supporting different things in different ways.
With that in mind, the first recommendation is to make sure all of your software is updated and upgraded to the latest version as VETgirl is constantly making sure we are compatible with the most up to date software out there. At times, older versions do not have backwards compatibility and we can see issues there.
Although there are many browsers out there, VETgirl uses Google Chrome as it seems to have the fewest bugs.
Regarding the actual player format, VETgirl has done what many companies have - moved away from Adobe Flash and moved towards HTML5, for both our video format and our podcast format.
You can use this link HERE to test your browser's HTML5 compatibility.
Typically the issue is easily resolved by upgrading / changing your browser on your mobile device or computer.
Any questions - let us know!
How do I get CE credit for webinars? Am I logging on correctly?
For specific webinar FAQ information, CLICK HERE.
How do I download the podcasts to my mobile device OR laptop/desktop computer?
VETgirl members can download the podcasts to their mobile device, desktop, or laptop computer by clicking on this link HERE for instructions. If you are not a VETgirl member but would like to download the sample podcasts to your device, please click HERE. We have created an instructional video that you can watch HERE.
I am having problems with my webinar video playback, fuzzy, choppy, etc?
Since we updated our video server (7/1/15), we have seen an amazing improvement in video playback. In many cases, video issues are based on the individual user's device (i.e. laptop, mobile, etc) or their internet speed. If you are having issues with choppy video, try letting the video buffer before you view it. Make sure to close other browser tabs and windows. This can make a huge difference! Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support. Switch to another browser to see if that helps. If the video looks fuzzy, make sure in the lower right corner of the video, the "HD" button is checked and blue. Other common video issues are discussed HERE.
Can I share my VETgirl account with my hospital or colleague?
VETgirl accounts are licensed to individual veterinarians, not to hospitals, a shared email account, or general location. Sharing VETgirl accounts is against the terms of service and subject to account removal without refund. Besides...why would you want someone to take your CE material and access and have access to your personal information? If you have several members of your hospital that would like to sign up, email firstname.lastname@example.org to see if a hospital discount can be applied!
Where can I find a receipt of my membership purchase?
If you paid through PayPal, when your payment through PayPal was made, an email was sent to your registered email address with a transaction receipt. If previously created a PayPal account, that information can be access via your PayPal account. VETgirl does NOT keep sensitive personal financial information on file for your protection. If you do not have a PayPal account, the transaction ID in your PayPal receipt can be used to create a PayPal account. If you no longer have the email receipt, you can contact us to resend the email receipt. If you paid for your membership via the Square payment platform, similarly, when the payment was made, an email was sent to your registered email address with a receipt. If you no longer have the email receipt, you can contact us to resend the email receipt.
Still have questions? You can always contact us via our Contact Us page.