Vet Girl  Webinars

November 18, 2018: Managing bad clients: Google-seekers, discount divas and obnoxious smartphone users

Calling Dr. Google!

In this 1-hour VETgirl online veterinary CE webinar, Wendy S Myers, CVJ, discusses how to manage your bad clients: Google-seekers, discount divas and obnoxious smartphone users. More than 75% of pet owners use the Internet to access pet health information before they pick up the phone to make veterinary appointments. Dr. Google may join you in the exam room when a client pulls out his smartphone and searches while you explain his pet’s condition. Next, the client begins texting and asks you to talk to a friend about the diagnosis. How can you protect client relationships and correct these bad behaviors?

Topic: Managing bad clients: Google-seekers, discount divas and obnoxious smartphone users
Speaker: Wendy S. Myers, CVJ
Date: Delivered: Sunday, November 18, 2018
Time: 8:30-9:30pm EST (7:30-8:30pm CST, 6:30-7:30pm MST, 5:30-6:30pm PST)
Total RACE-approved CE credit hours: 1 hour
RACE Program #: 785-32863
Cost: FREE for ELITE members, otherwise $50/1 CE Credit

Not a VETgirl member? VETgirl members receive 100+ hours of RACE-approved, online veterinary CE/year ($249). That way, you know that you have flexibility to view any of our webinars and listen to our podcasts when you have time.

All the webinars are recorded and can be viewed 24/7 after their release date for CE credit. If you’re watching the recording later on, don’t forget to take the CE quiz with it when you’re done to get your CE certificate!

Join HERE!

*Note: Viewing this webinar is for individual use only; VETgirl webinars are not designed nor meant to be viewed in a group setting due to RACE-CE audit purposes. Inappropriate sharing or viewing of the webinar may result in revoking of membership.

RACE-CE provider name: VETgirl, LLC
RACE Provider number: 785
RACE Program number: 32863

This program has been approved for continuing education credit in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call VETgirl (858.859.1838) for further questions.

Please contact the AAVSB RACE program if you have any comments/concerns regarding this program’s validity or relevancy to the veterinary profession.

4 thoughts on “November 18, 2018: Managing bad clients: Google-seekers, discount divas and obnoxious smartphone users

  1. Is there a way to receive this webinar? I was unexpectedly unable to attend but this information is very valuable and would like to implement it in my hospital. Any help would be greatly appreciated.

    Tamara Santesse

    • Hi Tamara – all VETgirl webinars are given live. They are recorded, archived, and placed in the VETgirl library following the live event. If you are a VETgirl member, you have access to all previous VETgirl webinars. If not, then on the webinar page in question there is a link to purchase the on-demand viewing.

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