5 Tips on How to Answer the Phone with Mike Tokiwa | VETgirl Veterinary Continuing Education Videos

Cost

Free for Elite Members

May 2026

In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care talks us through the 5 tips for how to effectively answer the phone in your veterinary hospital. The phone ring is basically the clinic’s handshake – making how you answer the phone the client’s first impression! Phone calls are opportunities. Every ring is a chance to build trust and establish the level of service you want associated with your practice!

Please note the opinions in this video are the expressed opinion of the author(s), and not directly endorsed by VETgirl.

Not a VETgirl ELITE member? Get your learning on with the #1 veterinary CE resource – clinically relevant, practical, and accessible 24/7 on your own time! Don’t miss out – click HERE to check out your options, including our new  14-day, no-commitment ELITE Trial.

Only VETgirl members can leave comments. Sign In or Join VETgirl now!