November 18, 2018: Managing Bad Clients: Google-Seekers, Discount Divas and Obnoxious Smartphone Users

RACE Program #:

1201528

RACE-Approved CE

1 Hour

Cost

Free to ELITE Members; otherwise $50/1-hour webinar

Calling Dr. Google!

In this 1-hour VETgirl online veterinary CE webinar, Wendy S Myers, CVJ, discusses how to manage your bad clients: Google-seekers, discount divas and obnoxious smartphone users. More than 75% of pet owners use the Internet to access pet health information before they pick up the phone to make veterinary appointments. Dr. Google may join you in the exam room when a client pulls out his smartphone and searches while you explain his pet’s condition. Next, the client begins texting and asks you to talk to a friend about the diagnosis. How can you protect client relationships and correct these bad behaviors?

This program is applicable toward the continuing education requirements for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA). Approval Number: 21-25

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This program has been approved for continuing education credit in jurisdictions which recognize AAVSB RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.

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  1. Is my free trial membership ‘elite’ or is there a charge for this seminar?

    Thank you.
    Anette Heaslet, DVM

  2. Is there a way to receive this webinar? I was unexpectedly unable to attend but this information is very valuable and would like to implement it in my hospital. Any help would be greatly appreciated.

    Tamara Santesse

    • Hi Tamara – all VETgirl webinars are given live. They are recorded, archived, and placed in the VETgirl library following the live event. If you are a VETgirl member, you have access to all previous VETgirl webinars. If not, then on the webinar page in question there is a link to purchase the on-demand viewing.

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