February 24, 2019: How To Deal With Jerks

RACE Program #:

1201528

RACE-Approved CE

1 Hour

Cost

Free to ELITE Members; otherwise $50/1-hour webinar

How should you respond when a client drops the F-Bomb?

In this 1-hour VETgirl online veterinary CE webinar, Wendy S Myers, CVJ, of Communication Solutions for Veterinarians, reviews how to deal with “jerks.” Emotions may escalate during conversations with veterinary clients. Learn the right words and body language to use when responding to difficult pet owners. Find out how to manage clients’ emotions so patients get needed medical care.

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This program has been approved for continuing education credit in jurisdictions which recognize AAVSB RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.

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  1. This webinar was amazing. There are some great techniques that I feel I’ll be able to incorporate into my every day life as a veterinary technician. Thank you for providing such great information!

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