Date & Time: Feb 24, 2021 / 8:30-9:30pm ET 5:30-6:30pm PT

Add to Calendar 02/24/2021 08:30 PM 02/24/2021 09:30 PM America/New_York afyqAJbkLzQadISZkmDL33753 15 February 24, 2021: Telephone Training: Ring ring, opportunity is calling! Killing curbside, but hate picking up the phone? Time to review your telephone training! If your staff answer the phone with grunts and moans, tune in to this VETgirl webinar, where Dr. Heather Douglas, DVM, MBA, CVA reviews telephone training and how to best communicate with pet owners. Learn to re-frame and re-train on one of the biggest opportunities for practice growth, client loyalty and client education. Assess the current strength of your phone "game" and make minor changes for major reward! https://vetgirlontherun.com/webinars/february-24-2021-telephone-training-ring-ring-opportunity-is-calling/

Feb 24, 2021 / 8:30-9:30pm ET 5:30-6:30pm PT

February 24, 2021: Telephone Training: Ring ring, opportunity is calling!

Add to Calendar 02/24/2021 08:30 PM 02/24/2021 09:30 PM America/New_York afyqAJbkLzQadISZkmDL33753 15 February 24, 2021: Telephone Training: Ring ring, opportunity is calling! Killing curbside, but hate picking up the phone? Time to review your telephone training! If your staff answer the phone with grunts and moans, tune in to this VETgirl webinar, where Dr. Heather Douglas, DVM, MBA, CVA reviews telephone training and how to best communicate with pet owners. Learn to re-frame and re-train on one of the biggest opportunities for practice growth, client loyalty and client education. Assess the current strength of your phone "game" and make minor changes for major reward! https://vetgirlontherun.com/webinars/february-24-2021-telephone-training-ring-ring-opportunity-is-calling/

Speaker

Dr. Heather Douglas, MBA, CVA

RACE-Approved CE

1 Hour

RACE Program #

20-954222

Cost

Free to ELITE Members; otherwise $50/1-hour webinar

Speaker

Dr. Heather Douglas, MBA, CVA

RACE-Approved CE

1 Hour

RACE Program #

20-954222

Cost

Free to ELITE Members; otherwise $50/1-hour webinar

Killing curbside, but hate picking up the phone? Time to review your telephone training!

If your staff answer the phone with grunts and moans, tune in to this VETgirl practice management webinar, where Dr. Heather Douglas, DVM, MBA, CVA reviews telephone training and how to best communicate with pet owners. Learn to re-frame and re-train on one of the biggest opportunities for practice growth, client loyalty and client education. Assess the current strength of your phone “game” and make minor changes for major reward!

This program is applicable toward the continuing education requirements for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA). Approval Number: 21-31

Not a VETgirl ELITE member? Get your learning on with the #1 veterinary CE resource – clinically relevant, practical, and accessible 24/7 on your own time! Don’t miss out – click HERE to check out your options, including our new  14-day, no-commitment ELITE Trial.


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This program has been approved for continuing education credit in jurisdictions which recognize AAVSB RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.

This webinar is for individual viewing only; VETgirl webinars are not designed nor meant to be viewed in a group setting due to RACE-CE audit purposes. Inappropriate sharing or viewing of the webinar may result in revoking of membership.

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