March 3, 2026: Personalized Care in Practice: Reversing the Trend of Declining Visits

RACE Program #:

1350474

RACE-Approved CE

1 Hour

Cost

Free to ELITE Members; otherwise $50/1-hour webinar

Bridging the gap!

In this 1-hour VETgirl webinar, Brittany Yost, CVPM, CVBL, CCFP will review industry insights that indicate a downward trend in client visits and revenue, emphasizing the pressing need to address customer service issues within veterinary practices. Although technology has enhanced workflow efficiency, it has inadvertently affected personalized care and weakened the bond between clients and veterinary teams. Join Brittany as she delves into the reasons behind this decline and offers strategies to transform veterinary care from a business-oriented interaction to one that fosters strong, personal connections between clients and their veterinary teams.

This program is applicable toward the continuing education requirements for the Certified Veterinary Practice Manager (CVPM) program offered by the Veterinary Hospital Managers Association (VHMA). Approval Number: 25-90

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This program has been approved for continuing education credit in jurisdictions which recognize AAVSB RACE approval; however, participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education.

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