Differences in Receptionist/CSR Roles Between GP and Veterinary Referral Practices | VETgirl Veterinary Continuing Education Videos

In this VETgirl online veterinary continuing education video, Dr. Mike Tokiwa at Progressive Veterinary Care discusses 7 different skillsets for receptionists, customer service representatives (CSRs) and front desk staff in general practice (GP) versus referral, emergency, and/or speciality practices. From triage to emotional support to terminology, variety and volume of cases, billing and payment processing, collaborative communication, and equipment/technology, there are key differences that veterinary staff must be aware of. Tune into VETgirl video to learn more!

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