Frequently Asked Questions
Are the RACE CE credits for veterinarians, technicians, or both?
What is RACE?
I am having trouble viewing/printing my CE certificate.
Please ensure you have the latest version of Adobe Acrobat installed on your computer. Adobe Acrobat is free and available for Mac, Windows and Linux at http://get.adobe.com/reader.
How do I get my webinar CE certificate?
For VETgirl ELITE subscribers, you have the freedom to view the recorded webinar at your convenience. If a recorded webinar is viewed, this will be classified as passive CE. A quiz will be required for CE credit for passive webinar credits. Similar to podcast certificates, following successful quiz completion, the CE certificate will be found in your membership account. Each state may have a different number of credits allowed via active or passive interaction. Please contact your state board to review specific credit requirements.
How do I exchange my individual podcast CE certificates for an official RACE CE Certificate?
Once you have achieved all these individual podcasts, contact us at firstname.lastname@example.org so we can send you a CE certificate for the appropriate number of hours (e.g., 4 hours for 50 podcasts).
VETgirl's material meets the requirements for continuing education credit in jurisdictions which recognize AAVSB RACE approval and a minimum of 6 podcast quizzes need to be successfully completed to qualify for 0.5 hours of RACE CE and NY State CE.
I’d like to upgrade my free trial to an ELITE subscription. How do I do this?
Does my subscription auto-renew? How do I stop that?
If you paid via PayPal, your account auto-renews one year from the date you purchased your subscription. For example, if you purchased your subscription on 7/15/2016, your subscription will renew on 7/15/2017.
As VETgirl does not have access to your sensitive information, we can not cancel your automatic renewal. If you do not want it to auto-new, log into your personal PayPal account and turn off the auto-renewal!
In order to consistently deliver innovative, high quality RACE-approved continuing education, once your automatic renewal is complete, we are unable to issue a refund in the middle of a billing cycle.
Need more information regarding membership cancellation, please click here.
My whole clinic wants to sign up. Do you guys provide a clinic discount?
I am having problems viewing recorded webinars or listening to podcasts, can you help?
Most often it is a personal computer / phone software related issue.
There are many web browsers on the market, including Internet Explorer, Firefox, Safari, and Chrome. Even within each browser, there are different versions, all supporting different things in different ways.
With that in mind, the first recommendation is to make sure all of your software is updated and upgraded to the latest version as VETgirl is constantly making sure we are compatible with the most up to date software out there. At times, older versions do not have backwards compatibility and we can see issues there.
Although there are many browsers out there, VETgirl uses Google Chrome as it seems to have the fewest bugs.
Regarding the actual player format, VETgirl has done what many companies have - moved away from Adobe Flash and moved towards HTML5, for both our video format and our podcast format.
You can use this link HERE to test your browser's HTML5 compatibility.
Typically the issue is easily resolved by upgrading / changing your browser on your mobile device or computer.
Any questions - let us know!
How do I get CE credit for webinars? Am I logging on correctly?
How do I download the podcasts to my mobile device OR laptop/desktop computer?
I am having problems with my webinar video playback, fuzzy, choppy, etc?